First 42 rows of ood
| idstring | group_idstring | splitstring | sourcestring | kindstring | questionstring | optionsList | targetList | state_jsonstring | metadata_jsonstring | record_jsonstring | original_line_numberint64 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| customer-control-v1:42:0:category | customer-control-v1:42:0 | ood | customer-control-v1 |
| choice |
| Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … |
| ["feature_request: The user is requesting new functionality","account: Login, permissions, profile, security","bug_report: The user is reporting something that is broken or producing errors","billing: Charges, invoices, refunds, subscriptions"] |
| [0,0,1,0] |
| "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … |
| {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "routing", "language": "en", "proven… |
| {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false,… |
| 1 |
| customer-control-v1:42:0:bug_severity | customer-control-v1:42:0 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [0,0,1] | "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": fal… | 2 |
| customer-control-v1:42:0:has_reproducible_steps | customer-control-v1:42:0 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [0,1] | "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "evidence", "language": "en", "prove… | {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "ref… | 3 |
| customer-control-v1:42:0:refund_requested | customer-control-v1:42:0 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "evidence", "language": "en", "prove… | {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": … | 4 |
| customer-control-v1:42:0:frustration | customer-control-v1:42:0 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [1,0,0] | "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": fals… | 5 |
| customer-control-v1:42:0:churn_likelihood_level | customer-control-v1:42:0 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0,1,0] | "Visitor Cedar-f0b32d302b: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-f0b32d302b"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:0", "id": "customer-control-v1:42:0:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 0, "re… | 6 |
| customer-control-v1:42:10:category | customer-control-v1:42:10 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["feature_request: The user is requesting new functionality","billing: Charges, invoices, refunds, subscriptions","account: Login, permissions, profile, security","bug_report: The user is reporting something that is broken or producing errors"] | [0,0,0,1] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "routing", "language": "en", "proven… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": fals… | 7 |
| customer-control-v1:42:10:bug_severity | customer-control-v1:42:10 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [0,1,0] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": f… | 8 |
| customer-control-v1:42:10:has_reproducible_steps | customer-control-v1:42:10 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [0,1] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "evidence", "language": "en", "prove… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "r… | 9 |
| customer-control-v1:42:10:refund_requested | customer-control-v1:42:10 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "evidence", "language": "en", "prove… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund"… | 10 |
| customer-control-v1:42:10:frustration | customer-control-v1:42:10 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [0,0,1] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": fa… | 11 |
| customer-control-v1:42:10:churn_likelihood_level | customer-control-v1:42:10 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0,1,0] | "Visitor Cedar-1d7b5455ee: The statement generator is broken. Downloading the raw file and using the older client lets me finish the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "refund": false, "repro": true, "severity": 1}, "entity_ids": ["Cedar-1d7b5455ee"], "family": "rubric", "language": "en", "provena… | {"group_id": "customer-control-v1:42:10", "id": "customer-control-v1:42:10:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["bug_report"], "churn": 1, "frustration": 2, "… | 12 |
| customer-control-v1:42:20:category | customer-control-v1:42:20 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["account: Login, permissions, profile, security","bug_report: The user is reporting something that is broken or producing errors","billing: Charges, invoices, refunds, subscriptions","feature_request: The user is requesting new functionality"] | [0,1,0,0] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "routing", "langua… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration":… | 13 |
| customer-control-v1:42:20:bug_severity | customer-control-v1:42:20 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [0,0,1] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "rubric", "languag… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustratio… | 14 |
| customer-control-v1:42:20:has_reproducible_steps | customer-control-v1:42:20 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [0,1] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "evidence", "langu… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "f… | 15 |
| customer-control-v1:42:20:refund_requested | customer-control-v1:42:20 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "evidence", "langu… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustra… | 16 |
| customer-control-v1:42:20:frustration | customer-control-v1:42:20 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [0,1,0] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "rubric", "languag… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration… | 17 |
| customer-control-v1:42:20:churn_likelihood_level | customer-control-v1:42:20 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0.3333333333333333,0.3333333333333333,0.3333333333333333] | "Visitor Cedar-b48fc0644f: The statement cannot be generated, the older client also fails, and there is no other way to complete the job. Please treat that request as my first priority.\nSpecialist: Describe any other observations relevant to this conversation.\nVisitor: First I … | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "frustration": 1, "refund": false, "repro": true, "severity": 2}, "entity_ids": ["Cedar-b48fc0644f"], "family": "rubric", "languag… | {"group_id": "customer-control-v1:42:20", "id": "customer-control-v1:42:20:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["bug_report"], "churn": 0, "… | 18 |
| customer-control-v1:42:30:category | customer-control-v1:42:30 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["bug_report: The user is reporting something that is broken or producing errors","feature_request: The user is requesting new functionality","billing: Charges, invoices, refunds, subscriptions","account: Login, permissions, profile, security"] | [0,0,1,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "routing", "language": "en", "p… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": … | 19 |
| customer-control-v1:42:30:bug_severity | customer-control-v1:42:30 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [1,0,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "rubric", "language": "en", "pr… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund… | 20 |
| customer-control-v1:42:30:has_reproducible_steps | customer-control-v1:42:30 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "evidence", "language": "en", "… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0… | 21 |
| customer-control-v1:42:30:refund_requested | customer-control-v1:42:30 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "evidence", "language": "en", "… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "ref… | 22 |
| customer-control-v1:42:30:frustration | customer-control-v1:42:30 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [0.5,0.5,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "rubric", "language": "en", "pr… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund"… | 23 |
| customer-control-v1:42:30:churn_likelihood_level | customer-control-v1:42:30 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0,1,0] | "Help-desk exchange for member Cedar-0d5e9ef83c.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: A previous reimbursement was c… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": 0, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-0d5e9ef83c"], "family": "rubric", "language": "en", "pr… | {"group_id": "customer-control-v1:42:30", "id": "customer-control-v1:42:30:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "frustration", "categories": ["billing"], "churn": 1, "frustration": … | 24 |
| customer-control-v1:42:40:category | customer-control-v1:42:40 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["billing: Charges, invoices, refunds, subscriptions","bug_report: The user is reporting something that is broken or producing errors","feature_request: The user is requesting new functionality","account: Login, permissions, profile, security"] | [0,0.5,0,0.5] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "routing", "language"… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0,… | 25 |
| customer-control-v1:42:40:bug_severity | customer-control-v1:42:40 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [1,0,0] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration":… | 26 |
| customer-control-v1:42:40:has_reproducible_steps | customer-control-v1:42:40 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [0,1] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "evidence", "language… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frus… | 27 |
| customer-control-v1:42:40:refund_requested | customer-control-v1:42:40 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "evidence", "language… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustratio… | 28 |
| customer-control-v1:42:40:frustration | customer-control-v1:42:40 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [1,0,0] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": … | 29 |
| customer-control-v1:42:40:churn_likelihood_level | customer-control-v1:42:40 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0,1,0] | "Help-desk exchange for member Cedar-7db7e29da7.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Only the spacing in the statement title looks wrong; I can still perform every operation. Neither of these two reque… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "frustration": 0, "refund": false, "repro": true, "severity": 0}, "entity_ids": ["Cedar-7db7e29da7"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:40", "id": "customer-control-v1:42:40:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "category", "categories": ["account", "bug_report"], "churn": 1, "fru… | 30 |
| customer-control-v1:42:50:category | customer-control-v1:42:50 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["billing: Charges, invoices, refunds, subscriptions","account: Login, permissions, profile, security","bug_report: The user is reporting something that is broken or producing errors","feature_request: The user is requesting new functionality"] | [1,0,0,0] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "routing", "language"… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2,… | 31 |
| customer-control-v1:42:50:bug_severity | customer-control-v1:42:50 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [1,0,0] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration":… | 32 |
| customer-control-v1:42:50:has_reproducible_steps | customer-control-v1:42:50 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "evidence", "language… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frus… | 33 |
| customer-control-v1:42:50:refund_requested | customer-control-v1:42:50 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [0,1] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "evidence", "language… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustratio… | 34 |
| customer-control-v1:42:50:frustration | customer-control-v1:42:50 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [0,0,1] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": … | 35 |
| customer-control-v1:42:50:churn_likelihood_level | customer-control-v1:42:50 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [0.3333333333333333,0.3333333333333333,0.3333333333333333] | "Help-desk exchange for member Cedar-33b4b2afb0.\nMember wrote: There are two settled debits for one membership period on my bank statement. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: I request an account credit eq… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "frustration": 2, "refund": true, "repro": false, "severity": 0}, "entity_ids": ["Cedar-33b4b2afb0"], "family": "rubric", "language":… | {"group_id": "customer-control-v1:42:50", "id": "customer-control-v1:42:50:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "churn_likelihood_level", "categories": ["billing"], "churn": 0, "fru… | 36 |
| customer-control-v1:42:60:category | customer-control-v1:42:60 | ood | customer-control-v1 | choice | Determine the broad category of this support ticket. For this controlled task, select the customer's expressly prioritized request. If two requests explicitly have equal priority, allocate equal support to their two categories. A malfunction of an existing feature is bug_report; … | ["bug_report: The user is reporting something that is broken or producing errors","feature_request: The user is requesting new functionality","billing: Charges, invoices, refunds, subscriptions","account: Login, permissions, profile, security"] | [0,0,0,1] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "routing", "language": "en+zh", "prove… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:category", "kind": "choice", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, … | 37 |
| customer-control-v1:42:60:bug_severity | customer-control-v1:42:60 | ood | customer-control-v1 | score | How severe is the reported issue? Use the stated functional impact and the existence of a workaround. Use no functional impact when no malfunction is described. In this synthetic control, if a broken feature is described but the availability of a workaround is explicitly unknown,… | ["Cosmetic; no impact to functionality","Broken or degraded feature; workaround exists","Blocking issue; no workaround exists"] | [1,0,0] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "rubric", "language": "en+zh", "proven… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:bug_severity", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": fals… | 38 |
| customer-control-v1:42:60:has_reproducible_steps | customer-control-v1:42:60 | ood | customer-control-v1 | noul | The user describes specific steps to reproduce the issue. For this controlled task, require at least two ordered user actions and the observed result. A vague report, a resolved historical issue, or an instruction to support staff is insufficient. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "evidence", "language": "en+zh", "prov… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:has_reproducible_steps", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refu… | 39 |
| customer-control-v1:42:60:refund_requested | customer-control-v1:42:60 | ood | customer-control-v1 | noul | The user is explicitly asking for a refund or credit for the current issue. A question about charges, an explicit denial of wanting money back, or a mention of an already completed refund is not a current request. | ["no","yes"] | [1,0] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "evidence", "language": "en+zh", "prov… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:refund_requested", "kind": "noul", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": f… | 40 |
| customer-control-v1:42:60:frustration | customer-control-v1:42:60 | ood | customer-control-v1 | score | How frustrated the user appears. Use the current expressed tone. For a reaction that carries no clear emotional valence, the controlled generator has two equally likely latent readings: calm or frustrated but civil. Do not infer very angry without an explicit anger signal. | ["Calm, matter-of-fact","Frustrated but civil","Very angry"] | [0,0,1] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "rubric", "language": "en+zh", "proven… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:frustration", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false… | 41 |
| customer-control-v1:42:60:churn_likelihood_level | customer-control-v1:42:60 | ood | customer-control-v1 | score | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely lat… | ["The customer explicitly intends to keep using the service and continue their subscription.","The customer is undecided about continuing, or makes departure conditional on whether the issue is resolved.","The customer explicitly requests cancellation or states a definite decisio… | [1,0,0] | "Help-desk exchange for member Cedar-a0771f2f5b.\nMember wrote: After our administrator changed my sign-in identity, I need the permissions on my profile restored. Please treat that request as my first priority.\nSupport replied: What else should we know?\nMember replied: Your ha… | {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "refund": false, "repro": false, "severity": 0}, "entity_ids": ["Cedar-a0771f2f5b"], "family": "rubric", "language": "en+zh", "proven… | {"group_id": "customer-control-v1:42:60", "id": "customer-control-v1:42:60:churn_likelihood_level", "kind": "score", "metadata": {"case_name": "customer_support_fanout_control", "control_latents": {"ambiguity": "none", "categories": ["account"], "churn": 0, "frustration": 2, "ref… | 42 |
